Effective Date: July 3, 2026
1. Introduction and Scope
Welcome to Ickle Pickle Limited. We operate the e-commerce platform and website available at icklepickleltd.com (the “Site”).
This Shipping Policy governs the shipment, delivery, and distribution of all digital or physical products purchased through our Site. We are committed to delivering your orders accurately, securely, and as quickly as possible. By placing an order with us, you agree to the terms, conditions, timelines, and structures outlined within this policy.
2. Order Processing and Handling Time
Before any shipment is handed over to our courier networks, it must undergo our internal order verification and packaging phase.
- Standard Processing Time: All orders are processed within two (2) to four (4) business days (excluding weekends and official New Zealand public holidays).
- High-Volume Periods: During promotional events, holiday seasons, or major site sales, processing times may extend up to five (5) business days. We appreciate your patience during these periods.
- Order Cut-off Times: Orders placed after 2:00 PM (NZST) on Friday, or anytime on Saturday and Sunday, will begin processing on the following business Monday.
- Verification Holds: If our fraud prevention engine flags an order, processing may be temporarily paused. We will contact you via windveil@icklepickleltd.com to verify identity and payment credentials.
3. Shipping Destinations and Restrictions
Ickle Pickle Limited proudly ships both domestically within New Zealand and internationally to selected countries across the globe.
- PO Boxes and APO/FPO Addresses: We use commercial express couriers that require a physical signature upon delivery. Therefore, we generally cannot ship to PO Boxes, private mailboxes, or military APO/FPO/DPO addresses. Please provide a valid residential or commercial street address at checkout.
- Address Accuracy: It is the customer’s absolute responsibility to ensure the shipping address provided is 100% accurate and complete. We are not liable for packages delivered to incorrect addresses provided by the buyer.
4. Shipping Methods, Costs, and Estimated Delivery Timelines
We offer multiple shipping tiers depending on your location and urgency requirements. Shipping fees are dynamically calculated at the checkout page based on package weight, dimensions, and final destination.
A. Domestic Shipping (Within New Zealand)
- Standard Shipping: Delivered within three (3) to five (5) business days after leaving our facility.
- Express Shipping: Delivered within one (1) to two (2) business days for major metropolitan zones.
- Note: Rural Delivery (RD) zones within New Zealand may require an additional two (2) business days and a minor rural handling fee surcharge.
B. International Shipping (Rest of the World)
- Standard International Shipping: Estimated delivery within ten (10) to twenty (20) business days, depending on the destination country’s custom clearing efficiencies.
- Express International Shipping: Expedited courier delivery within five (5) to nine (9) business days via premium global carriers.
5. Customs, Tariffs, Taxes, and Import Duties
For all international shipments traveling outside of New Zealand:
- Customer Responsibility: The recipient of the package is considered the importer of record. You are entirely responsible for paying all additional import taxes, customs duties, clearance fees, value-added taxes (VAT), or consumption tariffs levied by your local government infrastructure.
- No Pre-payment: Ickle Pickle Limited does not calculate, collect, or pre-pay international customs fees at checkout. These costs are determined solely by your destination country’s local customs authority.
- Refusal of Delivery: If you refuse to accept a delivery due to unexpected customs charges, the courier will return the package to us. In such scenarios, any return shipping costs, storage penalties, and disposal fees charged by the courier network will be deducted from your potential product refund.
6. Order Tracking Capabilities
Transparency is vital to our customer experience model.
- Tracking Notification: As soon as your order is packed and dispatched from our facility, an automated shipment confirmation email will be sent to you.
- Tracking Links: This email will contain your unique tracking number and a direct web link to monitor the movement of your package in real-time. Please allow up to twenty-four (24) hours for the courier tracking systems to refresh and update their network logs.
7. Shipment Delays and Unforeseen Events
While we work with premium global logistics partners, delivery timelines are estimates and are never 100% guaranteed. Ickle Pickle Limited is not legally liable for shipping delays resulting from external, uncontrollable factors, including but not limited to:
- Severe weather events or natural disasters (force majeure).
- Customs inspection holdups, administrative delays, or regulatory clearance protocols.
- Labor strikes, industrial sorting halts, or global transport gridlocks.
8. Missing, Lost, or Stolen Packages
If your tracking status indicates that your parcel has been “Delivered,” but you have not physically received the item, please execute the following troubleshooting steps before contacting us:
- Thoroughly check all porch areas, back doors, side garages, and mailbox compartments.
- Ask family members, neighbors, or building managers if they accepted the delivery on your behalf.
- Contact the local courier office immediately to check the GPS delivery coordinates of the driver.
If the package remains missing after forty-eight (48) hours from the marked delivery time, email us at windveil@icklepickleltd.com. We will launch a formal investigation with the carrier network. Please note that Ickle Pickle Limited is not responsible for packages stolen from your property after successful courier delivery.
9. Damaged Shipments
If your outer shipping box arrives severely damaged, punctured, or wet, please photograph the unopened parcel immediately before opening it. If the inner contents are broken or damaged, please refer directly to our Refund and Returns Policy for information on processing a return and replacement.
10. Modifications to This Policy
We reserve the framework right to alter, modify, adjust, or completely update this Shipping Policy at any time without individual notification to users. The current active version will always be maintained on this webpage with the revised “Effective Date” posted at the top.
11. Contact Information
If you have any questions, delivery inquiries, special shipping requests, or require urgent modifications to a pending address, please contact our logistics support team:
- Company Name: Ickle Pickle Limited
- E-Commerce Platform: icklepickleltd.com
- Dedicated Customer Email: windveil@icklepickleltd.com
- Physical Warehouse Location: Flat 1, 44 Roberts Road, Glenfield, Auckland 0629, New Zealand
- Customer Support Telephone: +(64)22 1675929