ICKLE PICKLE

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Privacy Policy

Effective Date: July 3, 2026

1. Introduction and Overview

Welcome to Ickle Pickle Limited. We operate the e-commerce platform and website available at icklepickleltd.com (hereinafter referred to as the “Site”, “Platform”, or “Service”).

Ickle Pickle Limited (“we”, “us”, “our”, or the “Company”) is deeply committed to protecting the privacy, confidentiality, and security of the personal data of our users, customers, and visitors (“you”, “your”, or “Data Subject”). This Privacy Policy is designed to provide a comprehensive, transparent, and detailed explanation of how we collect, store, use, process, disclose, transfer, and safeguard your personal information when you browse our Site, create an account, purchase products, subscribe to our newsletters, or interact with our customer service channels.

By accessing, browsing, or using our Site, or by purchasing any products from us, you acknowledge that you have read, understood, and agreed to be bound by the practices described in this Privacy Policy. If you do not agree with any terms within this policy, you must immediately discontinue your use of our platform and services.

We process personal information in strict accordance with the New Zealand Privacy Act 2020. Furthermore, because our e-commerce platform may be accessed globally, we design our data architecture to align with major international data protection standards, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable to international consumers.

2. Definitions and Interpretations

To ensure complete clarity throughout this document, the following terms shall have the meanings ascribed to them below:

  • “Personal Data” or “Personal Information” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
  • “Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
  • “Data Controller” means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. For the purposes of this platform, Ickle Pickle Limited is the Data Controller.
  • “Data Processor” means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the Data Controller (e.g., cloud hosting platforms, payment gateways, logistics companies).

3. The Categories of Information We Collect

In order to provide a functional, optimized, and personalized e-commerce shopping experience, we collect various types of information from our users. This information is classified into the following detailed categories:

A. Information You Voluntarily Provide to Us

This is information that you explicitly enter, upload, or submit to our Site when registering an account, purchasing items, filling out forms, or communicating with us.

  • Identity and Biographical Data: Full legal name, first name, last name, honorific/title, date of birth, and gender (where explicitly provided for sizing or marketing customization purposes).
  • Contact Information: Primary billing address, physical delivery/shipping address, secondary delivery instructions, corporate/personal email address (windveil@icklepickleltd.com), and active telephone/mobile number (+(64)22 1675929).
  • Financial and Transactional Data: Credit card numbers, debit card numbers, expiration dates, card verification codes (CVV/CVC), banking account routing information, transaction history, order values, historical invoices, and records of refunds or store credits. Note: All payment card numbers are processed via secure encrypted third-party payment gateways and are never stored directly on our physical servers.
  • Account Profile and Credential Data: Unique usernames, hashed passwords, secret recovery questions, user-generated avatars, product preferences, saved wishlists, store registries, and shopping cart history.
  • User Content and Communications: Product reviews, written feedback, ratings, forum discussions, social media tags, and the specific contents of any emails, letters, chat transcripts, or recorded telephone calls when you reach out to our support team.

B. Information Automatically Collected via Technical Infrastructure

As you navigate through our platform, our automated logging systems and performance infrastructure capture technical footprint data:

  • Device and Hardware Attributes: Internet Protocol (IP) address, media access control (MAC) address, unique device identifiers (UDID), international mobile equipment identity (IMEI), hardware model, operating system version, mobile network provider, screen resolution, and language settings.
  • Log and Network Activity Data: Precise date and time stamps of your access, duration of visits to specific pages, uniform resource locators (URLs) visited prior to entering our site and immediately after leaving it, clickstream sequences, search terms entered within our internal shop catalog, scroll depth, and page response latency.
  • Approximate Geolocation Data: General geographical location derived from your network IP address, indicating your country, region, or city. This ensures we show you the correct regional tax, currency, and local shipping rates.

4. Cookies and Advanced Tracking Technologies

Our platform utilizes a sophisticated blend of first-party cookies, third-party cookies, web beacons, tracking pixels, and local storage mechanisms to enhance user interface layout, remember cart items, and monitor advertising efficiency.

A. Types of Cookies Utilized

  1. Strictly Necessary Cookies: Essential for fundamental website navigation and security. Without these cookies, basic features such as maintaining an active login session or keeping items in your shopping cart during checkout cannot function.
  2. Performance and Analytical Cookies: These allow us to recognize and count the number of website visitors. They help us observe how buyers interact with our site layouts, which pages are most popular, and where users experience technical errors or broken links.
  3. Functional Cookies: Designed to provide enhanced features and deeper personalization. For example, they allow the site to remember your currency preference, regional settings, or welcome you back by name.
  4. Targeting and Behavioral Advertising Cookies: Placed by trusted advertising networks (such as Google, Meta, and affiliate platforms). They track your online browsing habits across the web to serve you highly relevant, tailored advertisements for Ickle Pickle Limited products on third-party websites.

B. Managing Your Cookie Architecture

Most web browsers are initially configured to accept cookies automatically. However, you maintain absolute control over these tracking engines. You can alter your web browser parameters to block all cookies, accept only certain types, or notify you whenever a new cookie is dropped.

Please note that restricting or completely disabling cookies may degrade your browsing performance and prevent you from completing a successful checkout transaction on icklepickleltd.com.

5. How We Use and Process Your Personal Data

We will never utilize your personal data for arbitrary or undisclosed purposes. Every processing operation is grounded in clear, valid business activities. We use your data in the following ways:

A. Execution of E-Commerce Core Services

  • Processing, validating, managing, and fulfilling your commercial product orders.
  • Authorizing, charging, and verifying your financial transaction payments.
  • Generating legal tax invoices, packaging slips, and purchase receipts.
  • Coordinating with international and domestic logistics firms to ship physical merchandise to your designated address.
  • Sending automated transactional communications, including order confirmation emails, invoice copies, tracking numbers, and delivery status updates.

B. Provisions of Customer Care and Support

  • Reviewing, investigating, and resolving your customer service requests, product returns, or warranty inquiries sent to windveil@icklepickleltd.com.
  • Initiating outbound customer assistance calls via +(64)22 1675929 to clarify delivery discrepancies or handle billing disruptions.
  • Maintaining a dynamic history of your customer support touchpoints to ensure continuous quality improvement.

C. System Maintenance, Performance, and Security Upgrades

  • Detecting, preventing, mitigating, and prosecuting electronic fraud, cyber-attacks, payment fraud, and malicious abuse of our infrastructure.
  • Diagnosing server instabilities, software bugs, or front-end rendering errors to maximize loading speed.
  • Administering security tests, vulnerability assessments, and routine system backups to secure user data repositories.

D. Marketing, Promotion, and Public Relations

  • Providing personalized digital newsletters, product recommendations, exclusive sales access, and promotional discount codes. Note: This is strictly executed under an explicit opt-in regime. You can revoke marketing privileges at any time.
  • Deploying contextual retargeting advertisements across third-party social media ecosystems based on items you viewed or added to your shopping cart.
  • Conducting optional market research surveys, customer satisfaction sweepstakes, and focus groups.

6. The Legal Basis for Data Processing

To satisfy global privacy directives, we execute data processing activities under the following firmly established legal bases:

  1. Performance of a Contract: The primary processing of your identity, contact, billing, and shipping details is mandatory to execute the sales contract when you purchase products from our e-commerce platform.
  2. Consent: For marketing communications, newsletter distribution, and non-essential tracking cookies, we rely completely on your explicit, uncoerced consent. You have the right to withdraw this consent instantly without penalty.
  3. Legitimate Interests: We process your technical data and network logs based on our legitimate business interests in maintaining website security, detecting fraud, improving user layout design, and executing normal corporate administration.
  4. Legal and Statutory Obligations: We must retain and process certain personal financial data, tax records, corporate transactions, and customer invoices to comply with the New Zealand Tax Administration Act, anti-money laundering legislation, and other mandatory regulatory frameworks.

7. Disclosures and Sharing of Your Information

We respect the value of your private data. Ickle Pickle Limited does not sell, rent, lease, trade, or monetize your personal information to third-party brokers or corporate marketing agencies. We only disclose personal information to a limited pool of trusted business partners, data processors, and vendors under strict contractual confidentiality terms, including:

A. Essential Operational Third-Party Service Providers

  • Payment Gateways & Financial Institutions: Secure payment processing centers that handle credit card authorization and anti-fraud screens (e.g., Stripe, PayPal, Apple Pay).
  • Fulfillment and Courier Providers: Global or regional logistics companies, mailing houses, and freight carriers responsible for picking, packing, and physically transporting your purchased items to your doorstep.
  • Information Technology and Infrastructure Partners: Companies that provide enterprise-grade cloud server hosting, database storage management, network firewalls, and website optimization software.
  • Communication Platforms: Enterprise software suites used to orchestrate customer relationships, send transactional or marketing emails, and manage live chat modules.

B. Professional Advisors and Corporate Governance

  • Independent certified accountants, external financial auditors, legal counsel, insurance underwriters, and corporate risk consultants who help us maintain regulatory compliance.

C. Legal Enforcement and Compulsory Disclosures

  • We may disclose your personal data if required to do so by any court of law, government agency, tax authority (such as Inland Revenue New Zealand), or law enforcement body, provided there is a legally binding warrant, subpoena, or statutory decree requiring such data transfer. We will also share information if it is vital to defend the properties, legal rights, or physical safety of Ickle Pickle Limited, our corporate officers, or our global community of users.

D. Corporate Restructuring and Business Transfers

  • In the event that Ickle Pickle Limited undergoes a merger, acquisition, joint venture, corporate reorganization, asset sale, or bankruptcy proceeding, your personal data assets may be transferred or assigned to the successor entity. You will be notified of any such structural change via a prominent banner on our Site or a direct email notification.

8. International Data Transfers and Cross-Border Operations

Because Ickle Pickle Limited operates using modern cloud architecture, your personal information may be transferred to, stored on, or processed by cloud computing servers located outside the borders of New Zealand (such as in Australia, the United States, or Singapore).

When your data crosses international borders, we take all reasonable steps to ensure that your personal information receives an equivalent standard of protection as required under the New Zealand Privacy Act 2020. This includes verifying that our overseas cloud storage vendors utilize enterprise-grade security structures, end-to-end data encryption, and are contractually bound by strict Standard Contractual Clauses (SCCs) or equivalent data protection agreements to safeguard your privacy rights.

9. Comprehensive Data Security Architectures

The security of your personal data is a top priority for us. We employ an extensive framework of administrative, technical, physical, and organizational security protocols designed to prevent accidental loss, unauthorized access, destruction, alteration, or unlawful exposure of your private records.

  • Encryption Standards: All data transmitted between your web browser and our website servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocol architectures.
  • Access Control Policies: Access to your personal account profile, transactional details, and billing records is restricted strictly to authorized employees, contractors, and processors of Ickle Pickle Limited who have a justified “need-to-know” basis to perform their technical duties.
  • Network Firewalls: Our cloud databases are secured behind enterprise network firewalls and monitored continuously for intrusion attempts, unusual traffic spikes, or unauthorized entry points.

Please be reminded that despite our rigorous implementation of security technologies, no data transmission protocol over the open internet or electronic data storage matrix can be guaranteed to be 100% secure. You are highly encouraged to maintain a strong, complex, unique password for your account on our site and to log out completely when using shared or public computer hardware.

10. Data Retention Mandates

We will only preserve your personal data within our active storage systems for the duration of time necessary to successfully satisfy the explicit business purposes outlined in Section 5 of this document, unless a prolonged retention period is explicitly mandated or permitted by applicable statutory laws.

  • Account Profiles: Active account registration information remains in our system for as long as your customer account remains active or until you submit a formal account deletion request.
  • Financial Records and Invoices: Transactional purchase histories, payment logs, and sales invoices are preserved for a mandatory minimum period of seven (7) years to satisfy the accounting, bookkeeping, auditing, and corporate tax compliance regulations of New Zealand.
  • Marketing Information: Contact lists for marketing newsletters are retained until you choose to exercise your right to unsubscribe or revoke your marketing consent.

Upon reaching the end of the specified retention timeframe, we will permanently delete, securely purge, or completely anonymize your records. This ensures that the data can no longer be traced back to or linked with your individual identity.

11. Your Statutory Privacy Rights

As a data subject, you hold fundamental, legal rights over your personal data. We provide streamlined mechanisms to ensure you can exercise these rights seamlessly.

A. Core Privacy Rights

  • The Right to Access: You have the absolute right to demand a formal confirmation as to whether or not we are processing your personal data, along with a comprehensive copy of all personal information we hold about you.
  • The Right to Rectification (Correction): If you discover that any information we maintain regarding your identity or contact profiles is inaccurate, out of date, or incomplete, you can request that we immediately update and correct it.
  • The Right to Erasure (“The Right to be Forgotten”): Under specific statutory conditions, you can demand that we delete all your personal records from our databases. Note: This right does not override our legal obligations to retain transaction logs for tax and auditing purposes.
  • The Right to Restrict Processing: You can ask us to pause the processing of your data if you dispute its accuracy, or if you object to how we handle it while a formal review is being conducted.
  • The Right to Data Portability: You can request that we package your identity and profile data into a structured, machine-readable format (such as a CSV file) so it can be transferred smoothly to another platform provider.
  • The Right to Object: You have an absolute right to object to the use of your personal data for direct marketing, behavioral retargeting, or algorithmic profiling.

B. How to Exercise Your Rights

To invoke any of the rights listed above, please submit a written, verifiable request to our dedicated privacy support email channel: windveil@icklepickleltd.com.

To protect your security and privacy, we will require you to verify your identity before processing any data access or erasure request. We aim to respond to all valid, authenticated requests within thirty (30) calendar days, entirely free of charge.

12. International Jurisdictional Addenda

A. European Union and United Kingdom Residents (GDPR/UK GDPR Compliance)

If you reside within the European Economic Area (EEA) or the United Kingdom, you are entitled to additional protections under the GDPR:

  • You have the right to lodge a formal complaint against our data practices with a competent Data Protection Supervisory Authority within your country of residence.
  • If we transfer your personal data out of the EEA/UK, we certify that adequate legal safeguards are utilized (such as Standard Contractual Clauses endorsed by the European Commission).

B. United States Residents (State-Level Privacy Compliance – CCPA/CPRA/VCDPA)

If you are browsing or buying from within the United States, our policy respects regional privacy acts:

  • Right to Opt-Out of Sale or Sharing: We do not sell your personal data for financial compensation. We do, however, share browser data for targeted online advertising. You have the right to opt-out of this sharing.
  • Non-Discrimination Assurance: We will never deny you products, alter prices, or provide a lower tier of customer service if you choose to exercise your statutory privacy rights.

13. Children’s Privacy Protection

Our e-commerce shopping platform and products are intended strictly for adults and individuals who have reached at least sixteen (16) years of age. Ickle Pickle Limited does not knowingly market to, target, or collect personal data from children under the age of 16.

If you are a parent, legal guardian, or caregiver and you discover that your child has bypassed our restrictions and provided us with their personal information without your supervision, please contact us immediately at windveil@icklepickleltd.com. We will take immediate, priority action to delete the data and close the unauthorized account from our network.

14. Changes and Revisions to This Privacy Policy

We reserve the right to modify, amend, update, or completely rewrite this Privacy Policy at any time to reflect updates to our internal operational workflows, changes in technological tracking infrastructure, or adjustments to international data privacy laws.

Whenever an update is published, we will update the “Effective Date” at the very top of this page. If the changes we implement are structurally significant or materially affect how we protect your personal data, we will provide a more prominent notice. This may include a pop-up alert on our homepage or a direct notification sent to your registered email address.

We highly recommend that you visit this page regularly to stay informed about how we safeguard your information.

15. Contact Details and Corporate Communication

If you have any questions, clarifications, comments, doubts, or formal complaints regarding the terms of this Privacy Policy, our data collection habits, or your privacy interactions with our platform, please reach out to our team using the contact details below:

  • Corporate Entity Name: Ickle Pickle Limited
  • Official E-Commerce Domain: icklepickleltd.com
  • Dedicated Privacy Contact Email: windveil@icklepickleltd.com
  • Corporate Physical Mailing Address: Flat 1, 44 Roberts Road, Glenfield, Auckland 0629, New Zealand
  • Active Customer Service Phone Line: +(64)22 1675929