Effective Date: July 3, 2026
1. Overview and Core Philosophy
At Ickle Pickle Limited, operating through icklepickleltd.com (the “Site”), we strive to ensure absolute customer satisfaction with every purchase. We understand that there are times when you may need to return a product. This Refund and Returns Policy outlines our procedures, timelines, and strict conditions regarding product returns and monetary refunds.
By purchasing items from our Site, you explicitly agree to the terms laid out in this document. All procedures are handled in compliance with the New Zealand Consumer Guarantees Act 1993 and global e-commerce standards.
2. Strict “No Return, No Refund” Policy (CRITICAL)
To maintain fairness, prevent fraudulent exploitation, and ensure corporate sustainability, Ickle Pickle Limited enforces a strict “No Return, No Refund” policy.
- Absolute Return Requirement: Under no circumstances will we issue a refund, partial refund, store credit, or replacement item if the original product remains in the possession of the customer.
- No “Refund-Only” Processing: We do not offer or authorize “refund-only” resolutions. To trigger any potential financial reimbursement or product exchange, the physical product must first be sent back, received at our corporate warehouse facility, and undergo a formal quality verification check.
- No Exceptions: This policy applies uniformly to all orders globally, regardless of claims regarding sizing mismatches, minor defects, transit delays, or subjective customer dissatisfaction. If you do not return the physical item, you will not receive a refund.
3. General Eligibility Window for Returns
Customers have a specific timeframe within which they can initiate a physical return process:
- Return Window: You must request a return within thirty (30) calendar days from the exact date of delivery, as verified by our courier tracking logs.
- Expiration: Any return request submitted past this 30-day window will be automatically rejected.
4. Product Condition Prerequisites
To qualify for a valid return, processing, and subsequent refund consideration, the physical item must meet the following strict criteria upon inspection:
- Unused and Pristine: The product must be completely unused, unwashed, unaltered, and free from any signs of wear, tear, or external odors (such as perfume or smoke).
- Original Packaging: The item must be returned inside its original, undamaged retail packaging, box, or protective wrapping.
- Tags Intact: All factory labels, price tags, barcode stickers, security seals, and protective films must remain securely attached and unbroken.
- Complete Inclusions: All documentation, user manuals, free promotional gifts, accessories, or component parts that were originally bundled with the product must be packed together inside the return parcel.
5. Non-Returnable and Final Sale Items
The following categories of products are completely exempt from returns and refunds due to hygiene, safety, and operational reasons:
- Clearance items, flash sales, or products clearly marked as “Final Sale” at checkout.
- Perishable goods, food items, supplements, or cosmetics.
- Intimate apparel, undergarments, swimwear, or earrings (unless completely sealed in factory-unopened shrink wrap).
- Custom-made, personalized, or bespoke manufactured items tailored to customer specifications.
- Digital downloads, gift cards, or software licenses.
6. The Return Process Step-by-Step
If you meet the eligibility criteria and wish to return an item, you must strictly follow this protocol:
Step 1: Request Authorization
Do not ship items back without authorization. Email our dedicated support team at windveil@icklepickleltd.com or call us at +(64)22 1675929. You must provide:
- Your unique Order Number.
- Clear photograph(s) or video evidence proving the current condition of the item and its packaging.
- A detailed statement explaining the reason for your return.
Step 2: Receive RMA Approval
If your request is approved, we will issue a Return Merchandise Authorization (RMA) number along with our formal return shipping address:
Ickle Pickle Limited (Returns Dept.)
Flat 1, 44 Roberts Road, Glenfield, Auckland 0629, New Zealand
Step 3: Package and Ship the Product
Securely pack the item to prevent transit damage. Write your RMA number clearly on the outside of the parcel. You must ship the item using a reliable courier service that provides a verifiable tracking number and shipping insurance. Ickle Pickle Limited is not responsible for return shipments that are lost, stolen, or damaged during transit.
7. Return Shipping Costs and Fees
- Customer Responsibility: The customer is entirely responsible for paying all upfront shipping costs, customs duties, tariffs, and handling fees associated with returning the item to our facility. Original shipping fees paid at the time of purchase are non-refundable.
- Defective/Incorrect Items: If the return is caused by a verifiable manufacturing defect or a shipping error on our part (e.g., we sent the completely wrong product), we will reimburse standard return shipping costs up to a reasonable cap, only after the item has been received and inspected at our warehouse.
8. Inspection and Refund Processing Timeline
- Receiving & Inspection: Once the return tracking shows the package has arrived at Flat 1, 44 Roberts Road, Glenfield, please allow five (5) to seven (7) business days for our team to open, inspect, and evaluate the product’s condition.
- Approval/Rejection Notice: We will send you an email via windveil@icklepickleltd.com to officially notify you whether your return has been approved or rejected based on our quality guidelines.
- Refund Execution: If approved, a refund will be processed back to your original payment method (e.g., the exact credit card or PayPal account used during purchase).
- Processing Delays: Banking networks and financial institutions usually take five (5) to ten (10) additional business days to post the funds back into your account. We have no control over bank processing timelines.
9. Damaged or Broken Items Upon Delivery
If your order arrives damaged, broken, or crushed due to rough handling by the shipping carrier, you must report it to us within forty-eight (48) hours of delivery.
- Evidence Collection: Photograph the damaged outer transit box, the inner packaging, and the broken product immediately.
- Mandatory Return: Even in cases of severe transit damage, you are still required to return the broken item to our facility before a replacement or refund is authorized. We require the physical item to file damage claims against the logistics carrier.
10. Modifications to This Policy
Ickle Pickle Limited reserves the right to modify, amend, or update this Refund and Returns Policy at any time without prior individual notice. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Information
For any inquiries regarding this policy or to initiate a formal return, please contact us directly:
- Company Name: Ickle Pickle Limited
- Official Website: icklepickleltd.com
- Dedicated Support Email: windveil@icklepickleltd.com
- Physical Return Address: Flat 1, 44 Roberts Road, Glenfield, Auckland 0629, New Zealand
- Customer Service Telephone: +(64)22 1675929